Return Policy

Refund Eligibility

Refunds are available for eligible products that meet the following criteria:

• Item was purchased directly from zenalion.live
• Product is unused, undamaged, and in original condition
• Original packaging and proof of purchase are provided
• Return request submitted within the specified time frame

Time Limits

Customers may request a return or refund within 14 calendar days from the date of delivery.

After this period, refunds cannot be processed unless required by applicable consumer protection laws.

How to Request

To initiate a return:

1. Email our support team with your order number
2. Provide a brief explanation and photos if applicable
3. Wait for confirmation and return instructions

Requirements

• Return authorization confirmation from ZENALION
• Secure packaging to prevent shipping damage
• Tracking information provided once shipped
• Return shipping costs covered by customer unless item is defective

Exceptions

The following items are non-refundable:

• Digital downloads once accessed
• Customized or personalized products
• Items marked as final sale
• Products damaged due to misuse

Refund Processing

Once the returned item is inspected and approved, refunds will be issued to the original payment method.

Processing time typically ranges between 5–10 business days, depending on your financial institution.